admin@sndvaluestore.com.au

Yes, via the online chat. Simply click on the chat bubble on the lower right of your screen.

In addition web links to tracking details will be sent when your ordered item/s have been dispatched by our fulfillment team.

This information will be sent to the email address provided when completing your purchase.

Our returns policy is in accordance with the Australian Consumer Law (ACL), which gives you specific rights when you purchase goods from us. These rights include the right to a refund, replacement, or repair if the goods you purchased are faulty, damaged, or not fit for purpose.

For full details click here.

You sure can, we would love to chat with you.

But, we suggest you message or email us as we are not always able to answer the phone.

We aim to process orders within 12 Business hours (Mon-Fri) from your order being placed for a speedy delivery experience.

Once processed, your package/s will be shipped and arrive at your doorstep within 5-7 working days, depending on your location from our supplier and the size of your delivery items*.

Rest assured, if you need to make a return (inline with our return policy), our dedicated support team is here to assist you promptly and ensure a hassle-free experience, prioritising your satisfaction.

*Delays may occur if your delivery is in a remote area or affected by Australia's courier network at times of high volume or extreme weather events. 

We are likely assisting another customer or temporarily away from our devices.

However, we understand your concern. Please be patient with us as we work to get back to you as soon as possible. We have received your message/s on almost all of our devices, so reset assured it will not be overlooked.

We suggest you give as much information as possible in your message/s so our response can help you as effectively as possible.