Warranty Policy

Warranty Policy for S & D's Value Store

Introduction

At S & D's Value Store, we are committed to providing quality products and services. As a dropshipper, we collaborate with various vendors to offer a diverse range of homewares, furniture, electrical goods, and outdoor recreational items. This Warranty Policy is designed to comply with Australian Consumer Law (ACL) and outlines your rights as a consumer, as well as the responsibilities of S & D's Value Store and our vendors.

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, consumers have certain rights and guarantees that cannot be excluded, restricted, or modified. These guarantees include that products must be of acceptable quality, fit for their intended purpose, and match any description provided. If a product fails to meet these guarantees, you are entitled to a remedy, which may include repair, replacement, or refund, depending on the circumstances.

Warranty Terms

  1. Warranty Period:

    • The warranty period varies depending on the product category and the specific vendor's policy. Typically, warranties range from 12 months to 24 months from the date of purchase.
    • Please refer to the product description for specific warranty details for each item.

  2. What is Covered:

    • Defects in materials and workmanship under normal use.
    • Products that fail to meet the guarantees under the Australian Consumer Law.

  3. What is Not Covered:

    • Damage caused by misuse, neglect, or improper installation.
    • Normal wear and tear, including cosmetic damage.
    • Products that have been modified or altered.
    • Damage caused by external factors, such as accidents, natural disasters, or unauthorized repairs.

Making a Warranty Claim

If you believe your product is defective or does not meet the guarantees under the Australian Consumer Law, please follow these steps:

  1. Contact Us:

    • Email us at admin@sndvaluestore.com.au with your order details, a description of the issue, and any supporting evidence (e.g., photos, videos).

  2. Assessment:

    • We will assess your claim and may request additional information or evidence to process your warranty claim.

  3. Resolution:

    • If the product is deemed faulty or does not meet the ACL guarantees, we will offer a remedy which may include repair, replacement, or refund, in accordance with the law.

Vendor-Specific Warranties

Some products may come with an additional vendor-specific warranty. These warranties are in addition to your rights under Australian Consumer Law and may provide further coverage. Please refer to the product's warranty information provided by the vendor.

Return Shipping

In the event of a warranty claim, S & D's Value Store will provide instructions for returning the product. Return shipping costs may be covered by us, depending on the nature of the claim and the vendor's policy.

Contact Information

For any questions or concerns regarding our Warranty Policy, please contact us at:

Disclaimer

This Warranty Policy is subject to change without notice. The latest version will always be available on our website.

By purchasing from S & D's Value Store, you agree to the terms of this Warranty Policy and acknowledge your rights under Australian Consumer Law.